If your order has not yet shipped, we can assist with changes or cancellations.

Please contact us within 12 hours of placing your order at info@starberryjewelry.com.

Have an account?
Log in to your Starberry account and go to “My Orders” to check your status.
Once your order is packed and ready to ship, a tracking number will be emailed to you automatically.

Don’t have an account?
Create one using the same email you used at checkout — your order will appear under “My Orders.”
Tracking will update once the courier scans the package into their system.

Yes. We accept unused jewelry in original condition within 7 days of delivery.

Please note:

• Customized or special-order items cannot be returned.
  
• Shipping fees are non-refundable.
  

To start a return, contact us at info@starberryjewelry.com.

We use carefully selected, high-quality materials such as:

• 18K solid gold
  
• Akoya pearls
  
• Natural gemstones
  
• Nickel-free, hypoallergenic components
  

Each piece is crafted for durability, comfort, and timeless beauty.

Yes. Our pieces are crafted with nickel-free, hypoallergenic materials, making them suitable for most sensitive skin types.
Each component is thoughtfully selected to ensure comfort and smooth wear for everyday use.