How can we help you?
Have a question? Feel free to check out our FAQs
Orders
If your order has not yet shipped, we can assist with changes or cancellations.
Please contact us within 12 hours of placing your order at info@starberryjewelry.com.
Have an account?
Log in to your Starberry account and go to “My Orders” to check your status.
Once your order is packed and ready to ship, a tracking number will be emailed to you automatically.
Don’t have an account?
Create one using the same email you used at checkout — your order will appear under “My Orders.”
Tracking will update once the courier scans the package into their system.
Yes. All orders arrive in our signature Japanese-inspired packaging — warm, elegant, and gift-ready. Perfect for birthdays, anniversaries, and meaningful everyday moments.
We're here to help.
Please email us within 48 hours with photos of both the packaging and the item.
We’ll assist you with a replacement or solution right away.
Shipping & Returns
We ship from Seattle, Washington. Estimated delivery times:
- U.S.: 3–7 business days
- Canada: 7–12 business days
- International: 10–20 business days
Express options are available at checkout.
Shipping fees vary based on your location and selected shipping method.
Your exact shipping cost will appear at checkout after entering your address.
Delivery time estimates are shown above and in your checkout options.
Yes, we ship worldwide.
Shipping fees and delivery times may vary depending on destination and local customs policies.
Yes. We accept unused jewelry in original condition within 7 days of delivery.
Please note:
- Customized or special-order items cannot be returned.
- Shipping fees are non-refundable.
To start a return, contact us at info@starberryjewelry.com.
Every Starberry piece includes a 30-day craftsmanship warranty covering manufacturing defects.
This does not include:
- Wear and tear
- Scratches
- Damage caused by impact, chemicals, or improper handling
For support, feel free to reach out anytime. info@starberryjewelry.com.
Jewelry Care
Yes. Every Starberry order includes a Jewelry Care Card with simple, thoughtful tips tailored to each material.
It’s designed to help you enjoy your pieces with confidence and keep them beautiful for years to come.
Yes — all Starberry Jewelry pieces are thoughtfully designed for everyday wear.
For longevity, we recommend removing your jewelry before bathing, exercising, or sleeping to prevent unnecessary wear and tear. With gentle daily care, your pieces will stay radiant for years.
We recommend avoiding showers, pools, hot tubs, or ocean water while wearing your jewelry.
Chemicals, chlorine, saltwater, and heat can dull the shine of metals and damage pearls or gemstones over time.
Your jewelry will last longer and maintain its glow when kept away from moisture.
To preserve the beauty of your pieces:
- Store each item separately in a soft pouch or box
- Avoid humid areas such as bathrooms
- Keep chains clasped to prevent tangling
- Keep pearls away from airtight plastic bags
Proper storage protects your jewelry from scratches, oxidation, and discoloration.
Pearls are delicate and prefer the gentlest care.
To keep them luminous:
- Wipe with a soft, dry cloth after every wear
- Avoid water, sweat, skincare products, perfume, and hairspray
- Never soak pearls or use chemical cleaners
- Keep them away from direct heat and humidity
Pearls stay at their most beautiful when worn — your skin's natural oils help maintain their soft glow.
Diamonds love regular, gentle cleaning to keep their brilliance clear and bright.
We recommend:
- Soaking the piece briefly in warm water with mild soap
- Brushing gently with a soft toothbrush around the stone and setting
- Rinsing thoroughly and patting dry with a soft cloth
- Avoiding harsh chemicals or ultrasonic cleaners (especially for delicate settings)
For advanced cleaning or inspection, we recommend visiting a local professional jeweler.
18K gold is durable and made for everyday elegance, but gentle care keeps its shine at its best.
We recommend:
- Cleaning with warm water and mild soap
- Brushing lightly with a soft toothbrush if needed
- Drying thoroughly with a soft cloth
- Avoiding harsh chemicals or abrasive polishing cloths
Regular, gentle cleaning helps your gold jewelry maintain its warm, natural glow.
18K gold maintains its warmth, and diamonds retain their brilliance. Pearls and gemstones may respond to natural wear, but with simple care, they remain beautifully radiant.
About Starberry
We are proudly based in Seattle, Washington (USA).
All orders ship directly from the U.S. for faster and more reliable delivery.
You can reach us anytime:
- Email: info@starberryjewelry.com
- Instagram: @starberryjewelry
- WeChat: @starberryjewelry
We typically respond within 1–2 business days.
We use carefully selected, high-quality materials such as:
- 18K solid gold
- Akoya pearls
- Natural gemstones
- Nickel-free, hypoallergenic components
Each piece is crafted for durability, comfort, and timeless beauty.
Each material offers a different experience — gold for durability, diamonds for brilliance, pearls for softness, gemstones for color. Our guides can help you choose the piece that fits your personal style and daily life.
Our fine jewelry pieces use 18K solid gold, chosen for its warm glow and long-lasting durability. Some designs may incorporate high-quality gold vermeil or plating, which will always be clearly noted.
Yes. Our pieces are crafted with nickel-free, hypoallergenic materials, making them suitable for most sensitive skin types.
Each component is thoughtfully selected to ensure comfort and smooth wear for everyday use.
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